Terms & Conditions

A Plain-English Note

These terms explain the basis on which WeGrow provides its current self-serve product. If anything is unclear, please ask before subscribing or arranging separate services.

Who WeGrow Is

WeGrow is currently operated by Jad El Omeiri. If the business structure changes, these terms will be updated.

The Current Product

Local is a free website you can create and use yourself. It is not a trial, and you do not need to upgrade to keep using it under the current product. Presence is a paid monthly option that adds more website features to the same website. Optional human help or custom services are separate from Presence and are agreed and priced separately.

Presence Pricing

Presence is a monthly paid subscription. The applicable price is shown clearly before you subscribe.

WeGrow may offer promotional pricing from time to time. Any relevant promotion conditions are communicated when the offer is made.

Payments And Billing

The first Presence payment is taken when you complete Checkout. It then renews monthly until you cancel. Your payment provider may provide tools for payment-method updates, receipts, invoices and subscription management. WeGrow may also arrange Presence access separately or at no charge, so not every Presence website has a monthly payment.

Cancellation, Refunds And Payment Recovery

You can cancel a paid Presence subscription for the end of your current billing period. Presence stays available until that already-paid period ends. Cancelling does not remove it straight away.

Normal cancellation does not create an automatic prorated refund. Payments already made are normally non-refundable because Presence remains available for the paid period. If there is a genuine billing error or an exceptional reason for a refund, contact WeGrow and it can be handled manually.

If a renewal payment fails, Presence is not removed straight away while the payment provider retries the payment. When the subscription ends, the account and free Local website remain.

What Happens When Presence Ends

When a Presence subscription ends, your account and Local website remain. Your WeGrow web address, whether the website is published, the parts of your content that Local supports, and your previous website history remain. You can still read earlier enquiries, but the Local website does not collect new enquiries.

Content and settings that only work with Presence are removed. This includes richer Presence sections, the Presence website look, and enquiry-form settings. If you use a custom web address, it stops showing your WeGrow website. We keep that web address on record, but subscribing again later does not restore removed Presence-only content. Your upgraded website starts from your current Local website instead.

Customer Responsibilities

Customers are responsible for:

• providing accurate business information
• having rights or permission to use supplied photos, logos, copy, brand assets, and links
• checking important details before publication
• complying with laws and regulations relevant to their own business
• telling WeGrow if anything is wrong or needs updating

Content, Assets, And Permissions

Customers own their content, copy, photos, logos, brand assets, business information and domains. Customers confirm they have permission to use anything they provide to WeGrow.

WeGrow may use approved assets to provide, operate, maintain and improve the agreed service while it is active.

WeGrow Platform Ownership

WeGrow owns and retains the platform code, reusable components, templates, infrastructure, tooling, processes and general know-how used to provide the service. These are not transferred through use of Local or a Presence subscription.

No Guaranteed Results

WeGrow does not guarantee leads, enquiries, revenue, search rankings, traffic, conversion rates, performance scores or other business outcomes.

Third-Party Services

WeGrow may rely on providers for billing, hosting, email, domains, maps and other infrastructure. Third-party outages, platform changes or restrictions may affect the service. WeGrow will act reasonably, but cannot control every third-party service.

Privacy

Privacy and data handling are covered in the WeGrow Privacy Policy.